Client Information
As part of our commitment to your well-being, we want to ensure you feel fully informed and supported throughout the therapeutic process. Below, you’ll find essential details to help you prepare for and navigate your experience with us.
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When you’re ready to take the first step, call (984) 484-3225 or contact us to set up an appointment.
An initial consultation will last 60–75 minutes. During this time, we will listen as you share what has brought you here, and together we’ll discuss thoughtful steps to support your individual and unique healing journey. In every conversation, we our committed to creating a space where you feel comforted, supported, and profoundly safe — knowing that everything shared remains entirely confidential.
To make your experience safe and seamless, we use a secure and confidential client portal. Once invited, you’ll be able to complete intake paperwork and share your contact information. The portal also allows you to schedule appointments, access important documents, and send private messages to your therapist with ease.
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Insurance Information
Investing in your mental health should feel accessible — not overwhelming. At Gracefully Redefined Counseling and Wellness, we've taken the stress out of insurance so you can focus on what matters most: your healing.
We've partnered with a billing concierge service that automatically submits out-of-network claims on your behalf — no paperwork, no confusing forms, no chasing reimbursements on your own. Many clients are eligible for reimbursement of up to 80% of their session cost through their out-of-network benefits, making quality, personalized care more within reach than you may think.
Why out-of-network works in your favor: Choosing an out-of-network provider means you get to choose the right therapist for you — not just who's available in a limited insurance directory. With billing handled on the backend, you get the best of both worlds: a therapist who truly fits your needs and the financial support of your existing insurance benefits.
Not sure if your plan includes out-of-network benefits? Reach out — we'd be happy to help you explore your options before your first session.
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You have the right to understand your fees and to be provided an estimate of total fees. Once you schedule an appointment, this will be provided to you as part of your intake paperwork, and we will discuss any questions you have at the time of service.
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Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
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Gracefully Redefined Counseling and Wellness
The Bold Building
Gracefully Redefined Counseling and Wellness
50101 Governors Drive Suite 280
Chapel Hill, North Carolina 27517
Currently, Gracefully Redefined Counseling and Wellness offers services exclusively through secure virtual sessions throughout the State of North Carolina—providing a safe, HIPAA compliant teleheath system for confidential care, healing, and growth—whether in the comfort of your own home or wherever life finds you.Ph: (984) 484-3225
Email: michelle@gracefullyredefined.com
For more contact options please click on the Contact Page.
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Gracefully Redefined Counseling and Wellness provides telehealth throughout the state of North Carolina. Connect through the comfort of your home or office using our secure, HIPAA compliant telehealth system. Telehealth video sessions provide a safe, supportive space for you to create the change you are seeking, with minimal disruption to your schedule.
Let’s Begin With a Conversation
Starting therapy is a meaningful step, and finding the right fit is an essential part of the process. That’s why I offer a complimentary 15-minute phone consultation—a no-pressure opportunity for us to connect.
During this time, we can get to know one another, explore whether we’re the right match for your needs, and discuss how I can support you on your journey. I’m here to answer any questions you may have about the therapeutic process, my approach, or what working together might look like.
This is your space to feel heard, supported, and valued from the very beginning. Let’s take the first step together toward creating a life defined by hope, resilience, and grace.